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We read everything and reply to most messages within a few working days. Please include the URL of the page you are writing about.
What we can help with
- Factual corrections — with the claim and a source, if you have one.
- Questions about our methodology or evidence grading.
- Press or research enquiries about our review process.
- Accessibility issues with this website.
What we cannot help with
Orders, deliveries, refunds and product questions. We are not the manufacturer, distributor or seller, and we have no access to any customer account, order record or payment system. For anything transactional, use the support address printed on the product label: contact@eyefortin-product.com.
We also cannot give medical advice or comment on individual test results. For clinical questions, speak to a pharmacist, optometrist or ophthalmologist.
If you are reporting a problem with the product
Contact the seller first in writing, then your card issuer if that fails. Adverse events can be reported to the FDA through its MedWatch programme, which is how post-market signals are detected for supplements. If you would like to tell us what happened as well, we will consider it for our side-effects page — but we cannot act on your behalf.