Refunds in this category are almost always handled by email, and almost always fail for the same avoidable reason: no order number, or a request sent outside the window. This page is the practical version of our guarantee page.
When the EyeFortin refund clock starts
The 60-day window runs from the order date, not delivery. For a US order that means roughly 53 days of product use. For an international order with two to three weeks of transit, it means about six weeks.
Work backwards: decide by day 35 if you want a full month of use before judging, and send the request while you still have margin for a slow reply.
The five EyeFortin refund steps
Short, factual, in writing.
- Find your order number in the confirmation email.
- Email the support address on the label (contact@eyefortin-product.com), quoting the order number and date.
- State the request plainly: “I am requesting a refund under your 60-day money-back guarantee.” No justification needed.
- Ask them to confirm return instructions in writing — the vendor describes an empty-bottle refund, but get it confirmed.
- Keep everything: the thread, any return address, and the shipping receipt if you post anything back.
If the EyeFortin reply does not come
Follow up once in the same thread after five business days, then escalate. Your card issuer or PayPal can open a dispute for non-receipt or a promised refund that never arrived; those windows are usually longer than 60 days. Processors expect to see that you tried directly first, so keep that email as evidence.
Mentioning a chargeback is sometimes enough to prompt a response. Actually filing one should be a last resort, not an opening move.
An EyeFortin refund email you can copy
Short, factual and unambiguous beats persuasive. Something close to this works:
“Hello — I am requesting a refund under your 60-day money-back guarantee for order [NUMBER], placed on [DATE] for the [PACKAGE] option. Please confirm the refund and advise whether you need the bottles returned. My shipping address is [ADDRESS]. Thank you.”
Three things make that effective: the order number, the date, and the phrase naming the guarantee. Do not explain your reasons — the policy is described as no-questions-asked, and reasons invite discussion.
Partial EyeFortin orders and shipping fees
Not addressed in the published terms. The vendor states a 60-day guarantee; it does not specify whether the $15.95 international shipping fee is refundable or how a partly used multi-bottle order is handled. If either matters to you, ask before ordering — one email now is easier than an argument later.
Frequently asked questionsDo I need to return the bottles?
The vendor’s wording suggests an empty-bottle refund without return. Confirm in writing during the request, since return requirements are the usual friction point.Is shipping refunded?
Not stated in the published terms. Product price is the clear element; the international shipping fee is not addressed.How long does a refund take?
Not published. Card refunds typically take 5–10 business days once processed.Can I get a refund after 60 days?
Not under the vendor’s terms. Card dispute windows are often longer, but they are a separate mechanism.
Do I need to return the bottles?
Is shipping refunded?
How long does a refund take?
Can I get a refund after 60 days?
References
Links open in a new tab. Citations are provided for ingredient and background research only. No published trial has tested the finished EyeFortin formula.